Shipping policy

Effective Date: October 15, 2025
Business: Vanta Extreme Custom Builds
Location: Springville, Utah, United States

1. Processing Times

Orders are processed Monday through Friday, excluding holidays.

  • Standard processing time is 2–4 business days.

  • Custom or made-to-order items may require up to 10 business days before shipment.

  • You will receive an email confirmation and tracking link once your order ships.

During promotional events or giveaway periods, fulfillment times may extend slightly due to increased demand.

2. Domestic Shipping (U.S. Orders)

We currently ship to all 50 U.S. states.

  • Standard Shipping: 3–7 business days after processing.

  • Expedited Shipping: 1–3 business days (available at checkout).

  • Free Shipping: Occasionally offered during promotions.

Delivery estimates are provided by the carrier and may vary based on location, weather, or logistical issues outside our control.

3. Order Tracking

Once shipped, you’ll receive a confirmation email containing a tracking number and carrier link. Please allow up to 24 hours for tracking to update after the shipping label is created.

4. International Shipping

At this time, Vanta Extreme Custom Builds ships exclusively within the United States. We’re actively exploring international expansion — follow our social channels or sign up for email updates for future availability.

5. Shipping Rates

Shipping rates are calculated at checkout based on package weight, dimensions, and destination. Certain high-value or bulky items (such as custom bikes or frames) may require freight shipping, which will be quoted separately before payment.

6. Lost or Stolen Packages

Once a package leaves our facility and is scanned by the carrier, we are not responsible for delays or loss caused by the shipping service.

  • If your package is delayed or lost, contact the carrier directly with your tracking number.

  • If you need assistance filing a claim, reach out to us and we’ll help coordinate with the carrier.

7. Damaged Shipments

If your package arrives damaged:

  1. Contact us within 7 days of delivery through our chat box or Contact page.

  2. Include your order number and clear photos of the damage.

  3. Once verified, we’ll send a replacement or issue a refund.

We will not be responsible for damages reported beyond the 7-day window.

8. Address Accuracy

Customers are responsible for providing correct shipping information at checkout. Orders shipped to incorrect addresses due to customer error are non-refundable once dispatched.

9. Returns & Exchanges

Returns must follow the guidelines in our Return & Refund Policy. Unauthorized returns or packages sent without approval will not be accepted.

10. Contact Us

For any shipping questions, concerns, or special requests:

  • Use the chat box on our website for quick support.

  • Or visit our contact page to send us a detailed message.
    Our team responds to most inquiries within one business day.