Contact information

Effective Date: October 15, 2025
Business: Vanta Extreme Custom Builds
Location: Springville, Utah · United States

1. Purpose

This policy explains how customers can contact us, how we use the information you provide when reaching out, and what you can expect after submitting an inquiry through our website or chat.

2. Contact Channels

We make it easy for you to reach us:

  • Chat Box: Live support is available on our website for quick questions.

  • Contact Page: You can submit a detailed message via our secure web form.

  • Email Support: All form submissions are routed to our internal support system for follow-up.

  • Mailing Address: Vanta Extreme Custom Builds, Springville, UT 84663 (United States).

3. Information We Collect

When you contact us, we may collect:

  • Your name

  • Email address

  • Phone number (if provided)

  • Order number or transaction details (if relevant)

  • Message content and attachments (e.g., photos for returns or support)

This information is used solely to respond to your inquiry, verify order details, or provide after-sale support.

4. How We Use Your Information

We may use your contact details to:

  • Respond to questions, comments, or feedback

  • Process returns or replacement requests

  • Provide order updates or shipping information

  • Resolve technical or account issues

  • Improve our support processes and customer experience

We do not sell or share contact information with third parties for marketing purposes.

5. Retention of Inquiries

Messages submitted through the chat or contact form are retained for up to 12 months to maintain communication history and comply with business or legal obligations. You may request deletion sooner by contacting us directly.

6. Response Time

Our team responds to most inquiries within one business day (excluding weekends and holidays).

7. Confidentiality and Security

All communications are transmitted through secure (HTTPS) connections and stored on encrypted servers. Only authorized personnel have access to customer correspondence.

8. Updates to This Policy

We may update this policy occasionally to reflect changes in contact methods or privacy regulations. The latest version will always appear on this page.

9. How to Reach Us

  • Website Chat: Available on every page of our site

  • Contact Page: Visit our contact page for more details